Developer  //  Trainer  //  Writer

Hugo designs, builds, and configures ServiceNow apps to help organizations manage their business workflows and provide better IT Service Management support to their user base and many customers.

He does other things.

One worth mentioning is Performance Analytics, an optimization platform in ServiceNow that he uses to provide operational support and capture the data needed to continuously improve his organization.

Software Trainer 

There's more. 

Hugo has travelled across the United States, Canada, and to Panama to deliver in-person training. 

He has had dozens of commercial clients. Many of them big. He also engaged with smaller enterprises, including local and state governments.

Some of the class topics included: 

• Business intelligence

• Pixel-perfect report writing

• Data warehousing

• Data integration, including ETL and OLAP